Terms of Use

Specialists must ensure that all Service Listings accurately describe the nature and scope of work available, the tools and methods used, and the general approach to delivery. Service Listings set out the Specialist's offer to the market; the binding scope of any engagement is established through the Custom Offer process described in Section 9A.

Specialists must deliver Deliverables that meet the scope agreed in the accepted Custom Offer. All communications with Buyers must be professional and conducted exclusively through the Platform's messaging system.

Specialists must deliver completed work by the delivery date stated in the accepted Custom Offer. A Specialist who anticipates a delay must notify the Buyer and request an extension in accordance with Section 9B before the delivery date passes. Repeated failure to deliver on time will be reviewed by the Platform and may result in listing suspension or account termination.

Specialists must ensure that all Deliverables, and all components within them, are either original to the Specialist, licensed for commercial use and assignment, or clearly disclosed as third-party components in the Custom Offer. Specialists are solely responsible for obtaining all necessary licences for any AI Tool, stock asset, font, library, or other third-party resource used in a Deliverable.

Buyers are solely responsible for ensuring that their use of any Deliverable is lawful and does not infringe any third-party rights. Celestial Verity expressly disclaims all liability for any use a Buyer makes of any Deliverable after delivery and acceptance. A Buyer who uses a Deliverable unlawfully must indemnify Celestial Verity against any resulting claim.

Specialists must not solicit, encourage, or accept payment from Buyers outside the Platform for any service that originated as a Platform enquiry. Any attempt to circumvent the Platform's payment system constitutes a material breach of these Terms and will result in immediate account termination.

Specialists must use reasonable endeavours to respond to messages from prospective Buyers within 2 Business Days. Celestial Verity recognises that Specialists are independent contractors and cannot guarantee that any specific Specialist will respond to any specific enquiry. Where a prospective Buyer has sent a message and received no response after 2 Business Days, the Buyer is encouraged to contact other Specialists or to contact support@celestialverity.com to flag a consistently unresponsive listing. The Platform may deactivate listings where a Specialist demonstrates a consistent pattern of non-response, at the Platform's sole discretion. A pattern of non-response — defined as three or more unanswered initial messages within any 30-day period — will be reviewed by the Platform and may result in listing suspension. Specialists who are unavailable for an extended period must notify the Platform by emailing support@celestialverity.com so that their listing status can be updated accordingly. The Platform will mark the Specialist's profile as temporarily unavailable for the duration notified.

A Specialist may not sub-contract, delegate, or assign the performance of any Order to any other person or entity without the Buyer's prior written consent given expressly through the Platform's messaging system before the Custom Offer is accepted. Consent given at any later stage does not retrospectively authorise sub-contracting that has already begun. Any sub-contracting without such consent constitutes a breach of these Terms. Where a Deliverable is produced in whole or in part by a person other than the verified Specialist, without the Buyer's consent, the IP Assignment Standard under Section 8 applies only to the extent the verified Specialist holds the relevant rights, and the Specialist is solely responsible for ensuring that any contributor to the Deliverable has assigned all necessary rights to the Specialist before delivery to the Buyer.

All Confidential Information disclosed by a Buyer in the course of an enquiry or Order is confidential. Specialists must not disclose, reproduce, reference, or exploit Confidential Information for any purpose other than delivering the agreed Deliverable. This obligation applies to brief content, business information, unreleased products, strategic materials, and any other non-public information shared through the Platform. This obligation survives Order completion and account closure indefinitely. Breach of confidentiality is a material breach of these Terms and grounds for immediate account termination and potential liability to the affected Buyer.

Buyers must provide clear, complete, and accurate briefs before accepting a Custom Offer. The Specialist's ability to deliver to the agreed scope depends on the quality of the brief provided during the pre-Order messaging thread. Celestial Verity is not responsible for Deliverables that fall short of a Buyer's expectations where those expectations were not communicated before the Custom Offer was accepted.

Buyers must review and either accept or request revisions to a Deliverable within 5 calendar days of delivery. If no response is received within this period, the Order is deemed accepted and completed. Revisions must fall within the scope agreed in the Custom Offer.

Buyers must not contact Specialists through any channel outside the Platform's messaging system for matters relating to Platform Orders. All communications relevant to an Order must be made through the Platform to be eligible for dispute consideration.

Buyers must use all Deliverables in compliance with Applicable Law and must not commission any service that is unlawful, harmful, or that infringes any third-party rights.

Buyers must not disclose, reproduce, or reference any information shared by a Specialist in the course of an enquiry or Order — including methods, tools, processes, or portfolio materials — outside the Platform or for any purpose other than evaluating the Deliverable. This obligation survives Order completion.

Upon completion of an Order and receipt of full payment, the Specialist assigns to the Buyer all intellectual property rights in the Deliverable, including copyright, to the fullest extent permitted by law. This assignment takes effect automatically and does not require any further act by either party. The Specialist waives any moral rights in the Deliverable to the extent permitted by the Copyright, Designs and Patents Act 1988.

The Standard Allocation applies only to the specific Deliverable created for the Order. The Specialist retains all rights in their pre-existing intellectual property, methods, tools, systems, and knowledge. Where a Deliverable incorporates third-party components, those components remain subject to their original licences. The Specialist is solely responsible for ensuring compliance with all applicable licences.

Where a Deliverable includes content generated in whole or in part by an AI Tool, the Specialist must disclose this in the Custom Offer before the Order is placed. The Buyer acknowledges that the copyright status of AI-generated content is subject to developing law and may vary by jurisdiction. Celestial Verity does not warrant the assignability of copyright in AI-generated content.

Specialists warrant that all Deliverables are original to them (save for any disclosed third-party components), do not infringe any third-party intellectual property rights, are not subject to any encumbrance, lien, or prior assignment, and may be freely assigned to the Buyer without restriction. A breach of this warranty entitles the Buyer to a full refund and may give rise to claims for damages against the Specialist.

Unless the Buyer expressly objects in writing through the Platform's messaging system before proceeding to checkout to accept the Custom Offer, the Specialist retains the right to display the Deliverable (or a representative portion of it) in their Celestial Verity portfolio for the purpose of demonstrating their skills. This right does not extend to commercial exploitation or disclosure of any Confidential Information.

Specialists must not use any Buyer brief, Order brief, Custom Offer communication, or Deliverable created under these Terms to train, fine-tune, or improve any AI model or system, whether commercial or personal. This prohibition survives the termination of these Terms and the closure of the Specialist's account indefinitely.

Buyers and Specialists may agree a custom IP arrangement that departs from the Standard Allocation, provided that: (a) it is recorded in full in the Platform's messaging thread before the Custom Offer is accepted; (b) both parties explicitly confirm acceptance in that thread; and (c) it does not violate any Applicable Law or third-party rights.

Where a third-party intellectual property claim arises in connection with a Deliverable after Order completion, the affected party must notify Celestial Verity at support@celestialverity.com as soon as practicable, providing the Order reference number and a description of the claim. The Platform will provide the notifying party with a copy of the Order Record and Pre-Offer Disclosure Message for use in any proceedings. The Platform's role beyond providing this documentation is limited to what is set out in Section 19. The Platform does not provide legal advice in connection with third-party IP claims and recommends that affected parties seek independent legal advice.

The IP Assignment Standard transfers to the Buyer whatever rights the Specialist holds in the Deliverable at the point of delivery. It does not create or expand rights that do not exist. If a Deliverable incorporates third-party material that is not licensed for assignment, the assignment operates only to the extent permitted by law.

Celestial Verity does not warrant that any Deliverable is free from third-party intellectual property claims. The Order Record documents what was commissioned and delivered; it does not constitute a warranty of title.

Specialists who incorporate unlicensed third-party material into a Deliverable are in breach of Section 5.4 and bear sole liability for any resulting claim.

A valid Custom Offer must contain, as a minimum: (a) a clear description of the specific scope of work; (b) the total price in GBP; (c) the delivery date; (d) the number of revisions included; and (e) disclosure of any AI Tool to be used in producing the Deliverable. A Custom Offer that omits any of these elements is incomplete and may not be accepted as the basis of an Order. Where the Platform's interface prevents submission of an incomplete Custom Offer, that technical enforcement applies. Where an incomplete Custom Offer is nevertheless accepted due to a Platform error, the Order may be cancelled without penalty to either party at the Platform's discretion, and the Platform will issue a full refund to the Buyer.

A Custom Offer is accepted when the Buyer proceeds to checkout and payment is successfully processed. Acceptance is irrevocable. Once accepted, the Custom Offer defines the binding scope of the Order and may not be unilaterally amended by either party. Where a Buyer proceeds to checkout but payment is not successfully processed, no Order is formed and no acceptance has occurred. The Custom Offer remains live until its expiry under Section 32.3 unless the Specialist withdraws it earlier.

The Buyer's act of proceeding to checkout and confirming payment constitutes a valid electronic signature for the purposes of the Electronic Communications Act 2000 and the Electronic Signatures Regulations 2002. The Specialist's act of sending the Custom Offer through the Platform's messaging system constitutes their electronic signature to the terms of that offer. Both electronic signatures are legally binding and form the basis of the enforceable service contract described in Section 2.

The accepted Custom Offer supersedes the Service Listing in all respects. Where there is any conflict between the Custom Offer and the Service Listing, the Custom Offer governs.

The Platform does not permit automatic or one-click purchase of any service without a prior Custom Offer and messaging exchange. This is not a technical constraint — it is a design principle. Every transaction on Celestial Verity is preceded by a human conversation. This protects both parties and ensures that the scope of every engagement is understood and agreed before any money moves.

A Specialist who delivers within 24 hours after the agreed delivery date is not in breach of these Terms. This grace period is structural and unconditional. It exists because professional creative and technical work does not always conform to a precise clock, and because rigid enforcement of delivery times creates adversarial dynamics that damage both parties and the quality of the work. The grace period is not an extension — it is built in to every Order.

A Specialist who requires more than 24 additional hours beyond the delivery date must submit a formal extension request through the Platform's messaging system before the delivery date passes, or as soon as reasonably practicable where Platform access was unavailable at the time the delivery date passed. The extension request must state the new proposed delivery date and the reason for the delay. The Buyer may accept or decline within 12 hours of receiving it. Where the Buyer is a Business User, silence within that 12-hour period constitutes acceptance of the extension. Where the Buyer is a Consumer, the extension is deemed granted if the Consumer does not decline within 24 hours of receiving the extension request. In either case, acceptance of an extension does not waive any right the Buyer has to raise a dispute if the extended delivery date is also missed.

If the Buyer declines an extension request, the Buyer may raise a dispute under Section 12 on grounds of non-delivery. Celestial Verity will review all relevant factors — including the nature of the work, the reason for the delay, and whether the Specialist communicated proactively — before issuing a determination. The passage of a deadline alone does not automatically determine the outcome.

A Specialist who requests extensions on three or more Orders within any 90-day period, or who requests more than one extension on a single Order, will be subject to a performance review by the Platform. The Platform will consider context before acting — a single complex project with genuine cause is treated differently from a pattern of misrepresented delivery times.

The Platform uses AI assistance in its review process as described in Section 33. This is disclosed at the point of any determination. The AI system used is at the Platform's sole discretion — the Platform commits to using the best available system at the time, not to any specific model or provider. A human team member manually locates and reads the relevant inbox thread in full before the AI is consulted, and is the accountable party for every determination issued. As AI capability and regulatory frameworks develop, the Platform may evolve this process and will communicate any material change in accordance with Section 23.

All data transmitted through the Platform is encrypted in transit using industry-standard protocols. Buyer brief content and Order materials are accessible only to the Buyer, the Specialist on that specific Order, and Platform administrators where access is required for dispute resolution or legal compliance.

In the event of a data breach affecting User personal data, Celestial Verity will notify affected Users within 72 hours of becoming aware of the breach, in accordance with its obligations under the UK GDPR, and will notify the Information Commissioner's Office where required by law.

Users are responsible for maintaining the security of their own accounts, devices, and login credentials. Celestial Verity does not share User data with third parties for commercial purposes. Data is shared with Stripe solely for payment processing, and with other third parties only where required by law or expressly consented to by the User.

Specialists must disclose in the Custom Offer any material use of an AI Tool in producing the Deliverable — including large language models, image generation tools, audio and voice synthesis systems, video generation tools, and AI-assisted coding environments. Disclosure must be made before the Custom Offer is accepted.

All Deliverables must reflect genuine human creative direction, curation, and quality control by the Specialist. The Platform does not accept Deliverables that consist entirely of unedited AI output submitted without meaningful human contribution. What constitutes sufficient human contribution is assessed by Celestial Verity in any relevant dispute.

The copyright status of AI-generated content is subject to ongoing legal development and varies by jurisdiction. Specialists must not warrant to Buyers that AI-generated content is definitively copyright-protected or freely assignable as if it were human-authored work.

Specialists must not use AI Tools to: generate deepfakes, non-consensual intimate imagery, or synthetic media designed to deceive; produce content that infringes third-party intellectual property; generate content that violates any Applicable Law; or produce content that could facilitate fraud, identity theft, or any other unlawful act.

Specialists are responsible for reviewing and verifying the accuracy of all AI-generated content before delivery. Celestial Verity accepts no liability for errors, hallucinations, inaccuracies, or harmful content generated by AI Tools.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a Consumer who places an Order for a digital service has the right to cancel within 14 days of Order formation without giving a reason (the "Cancellation Period").

However, a Consumer loses this right once the Specialist has begun performance of the service with the Consumer's express prior request and the Consumer has acknowledged that the right to cancel will be lost upon commencement of performance. This acknowledgement must be given by the Consumer at the point of accepting the Custom Offer, through the specific cancellation acknowledgement mechanism provided on the Platform's checkout page. A Consumer who does not provide this express acknowledgement retains the 14-day cancellation right until performance has fully commenced.

Where a Consumer exercises their cancellation right within the Cancellation Period and before performance has commenced, the Platform will refund the full amount paid including the Platform Service Fee within 14 days of receiving the cancellation notice. Where performance has commenced at the Consumer's express request with the required acknowledgement, the Consumer may be required to pay for the proportion of the service performed up to the point of cancellation.

Where a Consumer commissions a service through the Platform, that service is subject to the implied terms of the Consumer Rights Act 2015, including that the service will be performed with reasonable care and skill, within a reasonable time where no time is fixed, and at a reasonable price where no price is fixed. These statutory rights apply in addition to the contractual terms agreed in the Custom Offer and cannot be excluded by these Terms or by the Custom Offer.

The Platform complies with the consumer protection provisions of the Digital Markets, Competition and Consumers Act 2024. In particular: the Platform does not facilitate, publish, or knowingly host fake reviews; the Platform takes reasonable steps to verify that reviews reflect genuine experiences of the service reviewed; and the Platform does not suppress negative reviews or give disproportionate prominence to positive ones. Any review the Platform removes under Section 35.2 is removed because it breaches these Terms — not because it is negative.

If a Consumer is not satisfied with the outcome of the Platform's dispute process, they may refer their complaint to an alternative dispute resolution (ADR) body. The Platform will provide details of available ADR schemes upon request by emailing support@celestialverity.com. Nothing in these Terms prevents a Consumer from bringing proceedings in the courts of England and Wales or, where applicable, the courts of their country of habitual residence.

A Specialist may decline to accept, continue, or complete any brief or Order that they reasonably believe would: cause them genuine psychological harm; expose them to material they find genuinely distressing; or require them to produce content that they reasonably consider to be harmful, unlawful, or deeply objectionable on grounds of conscience. This right may be exercised without account penalty, without rating consequence, and without requirement to provide detailed reasons to the Buyer. Where a Specialist exercises this right, they must notify Celestial Verity through the Platform's messaging system. Celestial Verity will facilitate cancellation and, where appropriate, a refund to the Buyer.

Where a Specialist has accepted an Order and subsequently encounters content, communications, or instructions from the Buyer that cause genuine psychological harm, are deeply distressing, or would require the Specialist to produce material they reasonably consider harmful, unlawful, or deeply objectionable on grounds of conscience, the Specialist may withdraw from the Order on welfare grounds by notifying the Platform at support@celestialverity.com as soon as practicable.

Where the Platform accepts that a mid-Order withdrawal is made on genuine welfare grounds: (a) the Order will be treated as cancelled without fault on the Specialist's part; (b) the Buyer will receive a full refund of the Custom Offer price through Stripe's processes; (c) the Platform Service Fee will be refunded to the Buyer; (d) the withdrawal will not be recorded negatively on the Specialist's account or affect their level status; and (e) the Platform may take conduct action against the Buyer under Section 15 where the content or communications that triggered the withdrawal constitute a breach of these Terms. The Platform retains sole discretion in determining whether a welfare withdrawal is genuine, assessed by reviewing the inbox thread in accordance with the dispute process in Section 33.

Buyers must not submit briefs, messages, or materials that are abusive, threatening, sexually explicit without prior consent, or designed to demean or degrade the Specialist. Any Buyer who does so is in material breach of these Terms and subject to immediate account termination. A Specialist who receives abusive communication may report it through the Platform's messaging system. Celestial Verity will review the report within 2 Business Days, or such longer period as circumstances require, and take appropriate action, which may include terminating the Order without penalty to the Specialist and issuing a partial refund to the Buyer at the Platform's discretion.

Celestial Verity will not require or compel a Specialist to deliver any Deliverable that the Specialist demonstrates required them to produce content harmful to their own psychological wellbeing. Where this is established, Celestial Verity will treat the Order as cancelled without fault on the Specialist's part and will issue a refund to the Buyer. The Specialist's account standing, rating, and level will not be affected.

Celestial Verity commits to reviewing its policies, dispute outcomes, and platform design on a periodic basis specifically through the lens of Specialist wellbeing. The Platform's commercial success and the welfare of the people who power it are not competing priorities. They are the same priority.

Celestial Verity acknowledges that the compute infrastructure required to power AI generation carries an environmental cost that is real, growing, and not yet fully measurable by any platform of this type. The Platform does not currently have the capability to calculate or publish a precise environmental footprint for the AI-generated work transacted through it. It commits to developing that capability as the measurement methodologies, tooling, and industry standards necessary to do so emerge. When that capability exists, the Platform intends to use it transparently. This is a statement of intent, not a binding commitment to publish by a defined date.

Buyers and Specialists are encouraged to consider the proportionality of AI Tool use in relation to the task commissioned. The Platform does not mandate specific AI tools or restrict their use, but it acknowledges that responsible AI use — including choosing tools with lower energy intensity where quality is equivalent — is consistent with the Platform's values. Celestial Verity will, over time, provide guidance to Users on ethical AI tool selection as the evidence base for such guidance matures.

Celestial Verity recognises that the science of AI environmental impact is developing rapidly. The Platform commits to updating its approach to this Section as measurement methodologies improve, as regulatory frameworks emerge, and as the expectations of Users and society evolve. This is a living commitment, not a fixed one. The Platform aspires to exceed what is stated here as measurement methodologies and platform capability develop in the years and decades ahead.

Any AI system used to assist in the review of disputes on this Platform must, at the time of its use: (a) be capable of processing and analysing text in the English language to a standard sufficient for the review of contractual disputes; (b) be operated by a provider whose terms of service permit use in commercial dispute resolution contexts; (c) be used in a manner consistent with the Platform's data protection obligations under Section 22; and (d) be subject to human review of every determination it assists in producing, as described in Section 33.2. These are minimum standards. The Platform will apply higher standards where they are available and appropriate.

A material change to the AI system used in dispute review — defined as a change that could reasonably be expected to affect the outcome of disputes — is treated as a structural change under Section 23 and requires 30 days' prior notice to Users. A change to the version or configuration of a system already in use, where the change does not materially alter its capabilities, does not require advance notice but will be logged in the Platform's AI System Audit Log.

Celestial Verity will, to the extent practicable given the Platform's operational capability at any given time, maintain a record of the AI system or systems used to assist in the review of dispute determinations. Where such a record is maintained, it will be retained for a minimum of 7 years. Either party to a dispute may request confirmation of which AI system was used in the review of their specific determination by contacting support@celestialverity.com. The Platform will provide this information where it is available and where disclosure is not prevented by the terms of service of the relevant AI provider.

These Terms do not name or endorse any specific AI system or provider. This is deliberate. The Platform's commitment is to the standard of review — transparent, human-confirmed, consistently applied — not to any particular technology. As AI capability evolves, the Platform will adopt systems that best serve the fair resolution of disputes, regardless of which provider or technology produces them.

Within 14 days of receiving a dispute determination, either party may submit a written request to support@celestialverity.com for a plain-language explanation of the factors the AI review identified as material to the determination. This right applies to any determination where AI assistance was disclosed under Section 12A.

The explanation will set out, in plain English: (a) the evidence the AI review identified as most relevant to the determination; (b) the factors it weighted in favour of each party; and (c) how those factors contributed to the overall direction of the determination. The explanation does not disclose the AI system's internal weights, training data, or model architecture. It discloses the reasoning applied to the specific case — not the machinery that produced that reasoning.

Celestial Verity will use reasonable endeavours to provide the requested explanation within 10 Business Days of receiving the request, or such longer period as the Platform notifies the User in writing. The explanation is provided in writing by email to the address registered to the User's account.

This right is provided in addition to, and not instead of, any rights the User may have under Article 22 of the UK GDPR in relation to automated decision-making. Where a User believes that a determination constituted a fully automated decision within the meaning of Article 22, they should contact support@celestialverity.com to exercise their rights under that legislation separately.

The following are strictly and unconditionally prohibited on the Platform, with no exceptions: (a) any Service Listing, Custom Offer, brief, Deliverable, or Content that sexualises any person under the age of 18; (b) any AI Tool use that generates, simulates, or depicts sexual or exploitative content involving minors; (c) any content that could be used to groom, manipulate, coerce, or gain inappropriate access to a child; (d) any content that depicts, facilitates, or normalises violence, abuse, or exploitation of minors; and (e) any content that could reasonably be identified as depicting a real and identifiable child in a harmful context, regardless of whether AI generation was involved.

Any Specialist who receives a brief, message, or Custom Offer request that they reasonably believe falls within the prohibitions in Section 30.1 must: (a) decline the request immediately; (b) report it to Celestial Verity by emailing support@celestialverity.com with the Order or message reference; and (c) not delete or alter any communications relating to the request pending the Platform's review. This is not optional. It is a condition of using the Platform. A Specialist who fails to report a prohibited request they were aware of may themselves be reported to the relevant authorities.

Upon receiving a report under Section 30.2, Celestial Verity will: (a) immediately suspend the account of the Buyer who submitted the prohibited request; (b) preserve all relevant communications; (c) review the report within 24 hours; and (d) where there is reasonable cause to believe a criminal offence has been committed or attempted, report the matter to the National Crime Agency and any other relevant authority. The Platform will not wait for certainty before acting. The protection of children takes precedence over all other Platform considerations.

The same principles that apply to the protection of minors extend, where relevant, to the protection of vulnerable adults — defined as adults whose capacity to consent may be limited by reason of age, disability, mental health condition, or other circumstance. Content commissioned with the intent to exploit, coerce, or harm a vulnerable adult is prohibited on the same basis as content harmful to minors.

Before sending a Custom Offer, every Specialist must send a Pre-Offer Disclosure Message to the Buyer through the Platform's messaging system. This message must be sent as the final communication before the Custom Offer is issued and must include: (a) a plain-language summary of the agreed scope of work; (b) the agreed delivery format and method; (c) the delivery date; (d) the number of revisions included; (e) disclosure of any AI Tool to be used; and (f) a clear direction to the Buyer to read the Platform's Terms of Use and Buyer Terms before accepting the offer, with links to both documents.

The Platform provides a standard Pre-Offer Disclosure Message template that Specialists may use and are encouraged to use for every engagement. Where a Specialist fails to send a Pre-Offer Disclosure Message before sending a Custom Offer, the Buyer's acceptance of that offer is not invalidated — the Terms of Use and Buyer Terms bind the Buyer from account creation. However, a Specialist's failure to send the Pre-Offer Disclosure Message may be taken into account by the Platform in any relevant dispute determination, particularly where the Buyer claims they did not understand the agreed scope.

All Deliverables on this Platform are delivered through the Platform's messaging inbox. This includes file uploads, links, outputs, drafts, revisions, and any other material produced in fulfilment of the Order. Delivery by any off-platform channel does not constitute valid delivery for the purposes of these Terms and is not covered by the IP Assignment Standard, the Order Record, or the Platform's dispute process. The requirement to deliver through the inbox is the structural guarantee that delivery is documented, timestamped, and available as evidence. It protects both parties equally.

Revisions are delivered through the same inbox channel as the original Deliverable. A revision is not considered delivered until the revised material has been uploaded or shared within the inbox thread of the relevant Order.

Users must not screenshot, copy, record, or reproduce the content of conversations held through the Platform's messaging inbox for any purpose other than their own private record-keeping in connection with an Order, without the express prior consent of the other party given through the Platform's messaging system. This restriction applies to all inbox content including messages, file attachments, Deliverables in transit, and any other material exchanged through the Platform.

Nothing in this clause prevents a User from retaining a copy of inbox content for the purpose of exercising their legal rights, including in connection with a dispute under Section 33 or independent legal proceedings. A User who provides inbox content to the Platform in connection with a dispute or complaint under Section 33 does not require the other party's consent to do so.

Platform administrators may access the inbox thread of any Order for the following purposes only: (a) dispute resolution under Section 12; (b) safeguarding review under Section 30; (c) investigation of suspected breach of these Terms; and (d) compliance with a legal obligation. Platform administrators will not access inbox threads for commercial, marketing, or product development purposes. Inbox content is not used to train, fine-tune, or improve any AI system operated by or on behalf of Celestial Verity.

Why this exists. Every transaction on this Platform is protected by the inbox: the IP Assignment Standard applies, the Order Record is generated, the dispute process is available, and the safeguarding architecture functions — because everything happens here. The moment a Buyer and Specialist communicate outside the Platform, every one of those protections disappears. This policy exists to protect both parties, not to restrict them.

The Listed Price displayed on a Service Listing represents the Specialist's base price for the category of work described. It is the starting point from which the Custom Offer price is agreed. It does not bind the Specialist to deliver any specific scope of work at that exact amount. The actual price for each engagement is confirmed in the Custom Offer.

Each engagement results in a single Custom Offer reflecting the full agreed scope and price. There are no tiered packages, no upsell options within the offer, and no add-ons at checkout. If additional work is required beyond the agreed scope, a separate Custom Offer must be agreed through the same messaging thread.

A Custom Offer that has not been accepted expires 7 calendar days after it is sent, unless the Specialist extends or withdraws it earlier. An expired offer lapses automatically. Where the Platform's interface prevents acceptance after expiry, that technical enforcement applies. Where it does not, acceptance of an expired Custom Offer does not form a binding Order, and the Specialist may decline to fulfil any purported acceptance of an expired offer. Either party may re-engage to agree revised terms and a new Custom Offer.

Custom Offers may only be sent by Specialists. Buyers cannot initiate a Custom Offer. The Custom Offer — including the price — is always the Specialist's proposal. Buyers may indicate their budget and requirements in the messaging thread, but the binding commercial terms of every engagement are set by the Specialist and accepted by the Buyer.

Any User who believes another User has failed to meet their obligations under these Terms — whether in relation to delivery, conduct, communication, fraud, safety, or any other matter — may raise this by emailing support@celestialverity.com with: (a) the Order reference number or the relevant account details; and (b) a brief written description of the concern. That is all that is required. The Platform does not require formal submissions, evidence bundles, or responses from the other party before proceeding. The inbox is the evidence. One email is the trigger.

Upon receipt of a dispute or complaint, the Platform's process is as follows:

Step 1 — Human review. A team member manually locates the relevant inbox thread and reviews it before any other step is taken. The team member exercises judgment in identifying the most relevant portions of the thread — the Custom Offer, the delivery, the point of breakdown, and any communications directly relevant to the dispute — while remaining free to review the thread in its entirety where necessary. This human review is the essential quality step that ensures no AI system operates on material that has not first been seen and assessed by a person. For disputes involving extensive communication history or complex technical subject matter, the Platform may extend the standard review period by up to 10 additional Business Days, notifying both parties in writing before the standard period expires.

Step 2 — AI analysis. The team member copies the complete inbox thread into the best available AI system at the Platform's discretion at the time of the review. The Platform does not commit to using any specific AI model or provider — it commits to using the best available system at the time, assessed primarily on reasoning capability and accuracy for contractual dispute analysis. The Platform will only use AI systems for dispute review where the provider of that system processes the data in accordance with the Platform's data protection obligations, including by entering into a data processing agreement where required under UK GDPR Article 28. The processing of personal data contained in the inbox thread for this purpose is carried out on the lawful basis of contract performance — resolving disputes is a core part of the Platform's service obligations to Users. The AI system reviews the thread in full and produces a finding.

Step 3 — Determination. The team member reviews the AI's finding and issues the Platform's determination. The determination is emailed from support@celestialverity.com to all parties involved. It contains: a summary of the AI's key finding in the Platform's own words; the Platform's determination based on that finding; and, where applicable, the refund or other remedy the Platform will apply.

The Platform will acknowledge receipt of any dispute or complaint within 2 Business Days. It will issue its determination within 10 Business Days of receipt.

Neither party is required to submit separate evidence, statements, or responses for the Platform to issue a determination. The inbox thread is the complete and primary evidence base. Either party may choose to email additional context to support@celestialverity.com, and the Platform will consider any such context at its discretion. However, the Platform will not delay its determination pending a response from the party complained about. If that party wishes to provide context, they may do so within 5 Business Days of being notified that a review has been initiated. After that point, the Platform proceeds on the available evidence.

The AI system used in the review may assess any matter arising from the inbox thread — including but not limited to: whether a Deliverable conforms to the agreed scope; whether either party behaved in breach of these Terms; whether conduct was abusive, fraudulent, or harmful; whether an extension request was reasonable; and what remedy, if any, is proportionate. The AI's analysis is not limited to delivery disputes. It covers the full conduct of both parties as evidenced in the thread. The Platform's determination follows the AI's finding except where the team member's human review identifies a clear error or a matter the AI could not properly assess.

Where the determination finds in the Buyer's favour: the Specialist is liable to refund the Custom Offer price to the Buyer. The Platform Service Fee is non-refundable as set out in Section 10, including its exceptions. Stripe payment processing fees are non-refundable in all circumstances. Where the determination finds a partial failure of delivery, the AI's finding may recommend a partial refund proportionate to the shortfall. The Platform will apply the refund it determines to be appropriate to the extent it is operationally able to do so through Stripe's processes.

Where the Specialist's payment has already been transferred to the Specialist's Stripe Connect account or bank account and the Platform is unable to recover it, the Platform's obligation is satisfied by issuing a formal written Report of Findings to the Buyer. This Report sets out the Platform's determination — what was agreed, what was delivered, and wherein the Deliverable or conduct fell short. The Buyer may use this Report independently. The Platform's role ends at the point of issuing the Report.

Each party bears their own costs in connection with the Platform's dispute and complaint process. The Platform does not award costs, legal fees, or expenses to either party as part of any determination or Report of Findings. Where a party incurs legal or professional costs in connection with a dispute, those costs are entirely that party's own responsibility and cannot be recovered through the Platform's process. This applies regardless of the outcome of the determination.

The entirety of the Platform's obligation in connection with any dispute or complaint is: (a) to acknowledge receipt within 2 Business Days, or such longer period as the Platform notifies the parties in writing where volume or circumstances require; (b) to have a team member manually locate and read the relevant inbox thread; (c) to copy that thread into the best available AI system and consider its analysis; (d) to issue a written determination or Report of Findings by email to all parties within 10 Business Days of receipt, or such longer period as the Platform notifies the parties in writing; and (e) to apply any refund or remedy that the determination requires and that the Platform is operationally able to process through Stripe. Beyond these steps, the Platform has no further obligation. It will not pursue, enforce against, negotiate with, or take further action in respect of either party following the issuance of a determination. Any further steps — including legal proceedings, fund recovery, or enforcement — are for the parties to take independently at their own cost and discretion.

A complaint about conduct — including abusive communication, suspected fraud, account security, safeguarding concerns, or any breach of these Terms not related to Deliverable conformance — is processed through the same resolution process as a delivery dispute. The team member reads the thread. The AI assesses it. The Platform issues a finding and recommended course of action. The process is identical. The evidence is the inbox. The standard is what the thread shows. Where a complaint does not involve a specific inbox thread — for example, a complaint about a User's off-platform conduct that has been reported to the Platform — the Platform will review whatever evidence is available and take such action as it considers appropriate, including account suspension, termination, or referral to relevant authorities. The Platform does not guarantee a specific outcome in response to any complaint and is not obliged to share the details of any internal action taken with the complainant beyond the written determination.

The Platform does not name or commit to any specific AI model or provider for dispute and complaint review. It commits to using the best available system at the time of each determination. This is deliberate. The Platform's obligation is to the quality and fairness of the analysis — not to any particular technology. As AI capability develops, the Platform will use whichever system best serves the fair, accurate, and consistent resolution of disputes. Neither party may object to the Platform's choice of AI system as a ground of challenge to any determination.

Where a Buyer's brief or a Deliverable contains personal data relating to individuals who are not party to these Terms, Celestial Verity acts as a data processor in respect of that personal data for the purpose of storing and transmitting it through the Platform's messaging system, and for no other purpose.

Where a Buyer's brief contains personal data relating to third parties, the Buyer is the data controller for that data and is solely responsible for ensuring they have a lawful basis under the UK GDPR for sharing that data with the Specialist through the Platform. Celestial Verity is not responsible for the Buyer's compliance with their data controller obligations.

Deliverables delivered through the inbox are retained on Platform servers for the purposes of dispute resolution and Order Record maintenance in accordance with Section 11. Celestial Verity does not retain Deliverables for longer than is necessary for these purposes, subject to any legal obligation requiring longer retention. Users who wish to request deletion of a specific Deliverable may contact support@celestialverity.com.

A Specialist who receives personal data relating to third parties in a Buyer's brief must use that data only for producing the agreed Deliverable, must not retain copies beyond what is necessary for delivery, must not share it with any third party, and must notify Celestial Verity immediately if they become aware of any breach.

Celestial Verity will not use inbox content — including briefs, Custom Offers, Deliverables, or any other communication through the Platform's messaging system — to train, fine-tune, or improve any AI model or system. This prohibition is absolute and survives any change to the Platform's ownership, structure, or terms. It applies to anonymised and aggregated data as well as identifiable data.

Specialist titles are awarded on the basis of: verified order history and completion rate; buyer satisfaction ratings and written reviews; delivery record including extension requests and disputes; conduct within the Platform's messaging system; and any other factor the Platform considers relevant. No single factor is determinative. The Platform exercises genuine judgment in every title decision.

Buyers may submit a rating and written review following Order completion. Reviews must be honest and based on the Buyer's genuine experience. Specialists must not solicit, encourage, or offer any inducement in connection with reviews. The Platform reserves the right to remove any review it reasonably believes is false, misleading, coerced, or in breach of these Terms.

Professional titles are designations of the Platform, not personal qualifications. A Specialist may display their Platform title in connection with their Celestial Verity profile and listings only. Upon account closure or title removal, the Specialist must cease using the title in any context.

The Platform may remove or downgrade a Specialist's title at any time where required standards are no longer met, conduct issues are identified, or the rating record on which the title was based is found to have been manipulated. Title removal does not constitute account termination unless separately determined.

A Specialist's account will not be suspended or terminated on grounds of inactivity alone. Specialists are independent professionals whose engagement with the Platform may vary by season, project cycle, or personal circumstance. Only conduct — not absence — triggers account action. A Specialist who has not completed an Order in any given period retains their verified status and their title for as long as the conduct that earned those designations remains their record.

The Platform prohibits illegal content as defined under the OSA and Applicable Law. This includes but is not limited to: content that constitutes a criminal offence in England and Wales; content that facilitates or promotes terrorism, extremism, or serious violence; content involving the sexual exploitation of children (addressed in detail in Section 30); content that constitutes harassment, stalking, or coercive control; and content designed to facilitate fraud or financial crime. Users who encounter illegal content on the Platform must report it through the Platform's reporting mechanism at support@celestialverity.com.

The Platform provides a content reporting mechanism through its support email at support@celestialverity.com. Users may report: illegal content; content that breaches these Terms; conduct they believe to be harmful, fraudulent, or abusive; and any safeguarding concern. The Platform will review all reports in accordance with its obligations under the OSA and these Terms and will take such action as is appropriate, which may include content removal, account suspension, and referral to the relevant authorities.

Celestial Verity operates in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. The Platform may be required to report suspicious transactions or activity to the National Crime Agency (NCA) without notifying the parties concerned. Where such a report is made, the Platform is legally prohibited from disclosing this to the parties involved (a "tipping off" restriction). Users acknowledge that the Platform may be required to take action in connection with POCA obligations, including suspending transactions or accounts, without being able to provide reasons at the time. Where an account is suspended for AML compliance reasons, the Platform will review the suspension as soon as it is legally permitted to do so following the lifting of any applicable legal restriction, and will notify the User of the outcome within a reasonable time. The Platform cannot provide any further information about specific AML reports or the legal restrictions in force.

The Platform hosts content submitted by Users, including Service Listings, inbox communications, and reviews. Under Regulation 19 of the Electronic Commerce (EC Directive) Regulations 2002, the Platform is not liable for content posted by Users where it does not have actual knowledge of unlawful content and, upon becoming aware of it, acts expeditiously to remove it. Under the Defamation Act 2013, the Platform benefits from the defence available to operators of websites where a third party is responsible for a defamatory statement, provided the Platform follows the correct notification and response process.

Where a User believes that content on the Platform is defamatory, unlawful, or otherwise harmful, they must report it to support@celestialverity.com with sufficient detail to identify the content and the basis for the complaint. The Platform will review the report and take such action as is appropriate, which may include removal of the content. The Platform will respond to defamation complaints in accordance with the Defamation (Operators of Websites) Regulations 2013. The Platform does not pre-screen User-generated content before publication and is not responsible for the content of User submissions.

Celestial Verity operates in accordance with the Bribery Act 2010. The Platform prohibits all forms of bribery and corruption in connection with its operations. Users must not offer, give, request, or accept any financial or other advantage in connection with any transaction on the Platform in a manner that constitutes bribery under the Bribery Act 2010 or equivalent legislation in their jurisdiction. This obligation applies in addition to the prohibited conduct set out in Section 15.

The Platform does not permit use by any person or entity that is subject to financial sanctions imposed by the United Kingdom (administered by the Office of Financial Sanctions Implementation, OFSI), the European Union, the United Nations, the United States (administered by the Office of Foreign Assets Control, OFAC), or any other applicable sanctions authority. By registering an account, each User warrants that they are not a sanctioned person or entity and are not acting on behalf of one.

The Platform reserves the right to immediately suspend or terminate any account and cancel any in-progress Order, without notice, where it has reasonable grounds to believe that a User is a sanctioned person or entity, or is acting on behalf of one. Where an Order is cancelled on grounds of sanctions compliance, any refund will be subject to applicable sanctions regulations, which may prevent the Platform from transferring funds to the relevant party. The Platform accepts no liability for losses arising from account termination or Order cancellation on grounds of sanctions compliance.

Stripe, as the Platform's payment processor, applies its own sanctions screening. The Platform's sanctions obligations are in addition to and do not replace Stripe's own compliance processes.

Celestial Verity operates in accordance with the Equality Act 2010. The Platform does not discriminate against Users or applicants on the basis of any protected characteristic as defined in the Equality Act 2010, including age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. The Platform's discretion to decline Specialist verification applications under Section 14 will not be exercised in a manner that constitutes unlawful discrimination under the Equality Act 2010 or equivalent legislation in the applicant's jurisdiction. Users who believe they have experienced discrimination in connection with their use of the Platform may contact support@celestialverity.com.

A Specialist or Buyer who makes a report to Celestial Verity in good faith — genuinely believing the conduct reported to be in breach of these Terms or potentially harmful — will not suffer any adverse account consequence as a result of making that report, regardless of whether the Platform's review upholds the report. Good faith is presumed unless the Platform has clear evidence that a report was made with deliberate intent to harm, harass, or disadvantage the reported party.

A User who reasonably believes that Celestial Verity or Celestial AI Agents Ltd has acted unlawfully — including in breach of data protection law, financial regulations, consumer protection law, equality law, or any other applicable legislation — has the right to report that conduct to the relevant regulatory authority. Regulatory authorities include but are not limited to: the Information Commissioner's Office (ICO) for data protection matters; the Competition and Markets Authority (CMA) for consumer protection and competition matters; the Financial Conduct Authority (FCA) where applicable financial services obligations are concerned; and the National Crime Agency (NCA) for financial crime matters.

A User who makes such a report to a regulatory authority in good faith will not suffer any adverse account consequence as a result. The Platform will not terminate, suspend, or penalise any User account because the User has made, or has indicated an intention to make, a complaint or report about the Platform to a regulatory authority. This protection applies regardless of whether the regulatory authority upholds the complaint.

A report made with deliberate intent to harm, harass, or disadvantage another User — where the reporting party knew or reasonably should have known the report was unfounded — constitutes a breach of these Terms and may result in account suspension or termination. The Platform will not treat an honestly mistaken report as malicious. The standard is deliberate misuse, not innocent error.

A Specialist who reports a brief, message, or request they reasonably believe falls within the prohibitions of Section 30 (Child Protection & Safeguarding) is specifically protected under this Section. No report made in good faith under Section 30 will result in any rating impact, title consequence, or account action against the reporting Specialist. This protection applies even where the Platform's review determines that the reported content did not in fact breach Section 30. The duty to report exists wherever there is reasonable belief. The Platform does not require certainty before a Specialist reports.

Celestial Verity is not liable for any failure or delay in performing its obligations where that failure or delay results from circumstances beyond its reasonable control. These include, without limitation: acts of God; fire, flood, earthquake, or natural disaster; pandemic, epidemic, or public health emergency; war, terrorism, civil unrest, or government action; cyberattack, distributed denial-of-service attack, or critical infrastructure failure; failure of third-party systems on which the Platform depends, including Stripe, hosting providers, and messaging infrastructure; regulatory action requiring the Platform to suspend operations; or power failure affecting the Platform's hosting environment.

During a force majeure event, Celestial Verity will: (a) notify Users as soon as reasonably practicable of the nature of the event and its expected impact on Platform operations; (b) use reasonable endeavours to restore Platform functionality as quickly as possible; and (c) where in-progress Orders are affected, preserve all inbox records and Order data for retrieval once operations resume.

Where a force majeure event prevents delivery of an in-progress Order: (a) delivery timelines are automatically suspended for the duration of the event; (b) neither party is in breach of their delivery or review obligations during the suspension; (c) upon restoration of Platform operations, both parties will be notified and given a reasonable period to resume the Order; and (d) either party may choose to cancel the Order by mutual agreement, in which case the Platform will use reasonable endeavours to facilitate a refund of the Specialist's price to the Buyer, subject to the extent to which the Deliverable had been completed at the point of suspension. The Platform Service Fee remains non-refundable.

If a force majeure event continues for more than 30 consecutive days, either party may treat their obligations under any affected Order as discharged by giving written notice to the other party through the Platform's messaging system or by emailing support@celestialverity.com. In this circumstance, the Platform will use reasonable endeavours to facilitate a proportionate refund of any amounts paid for work not yet delivered.

Where Applicable Law in a User's jurisdiction imposes obligations or confers rights that cannot be excluded or modified by contract — including consumer protection rights, data protection rights, employment or contractor rights, or AI-specific regulatory obligations — those obligations and rights apply to Users in that jurisdiction in addition to these Terms. To the extent of any direct conflict between these Terms and mandatory local law, mandatory local law prevails for Users in that jurisdiction, and only to the extent necessary to comply with it.

Users in the European Union may have additional rights under the EU Digital Services Act, the EU AI Act, the General Data Protection Regulation (GDPR), or other applicable EU legislation. These rights are preserved and not diminished by these Terms. In relation to the EU AI Act in particular: the Platform's AI disclosure obligations under Section 16 are designed to meet transparency requirements for AI-generated content; the Platform's dispute review process under Section 33 involves human oversight of every AI-assisted determination in a manner consistent with the human oversight requirements applicable to AI systems; and the Platform does not deploy any AI system in a manner that constitutes a prohibited use under the EU AI Act. Where EU law requires specific disclosures, mechanisms, or procedures not provided for in these Terms, Celestial Verity will comply with those requirements to the extent they apply to the Platform's operations and will update these Terms in accordance with Section 23 as EU AI Act obligations become applicable to the Platform.

The regulation of AI services, digital marketplaces, and platform liability is developing rapidly across jurisdictions. Celestial Verity commits to monitoring this landscape and updating these Terms in accordance with Section 23 as material regulatory changes affect the Platform's obligations to Users in specific jurisdictions. The Platform will not wait to be compelled before complying with laws it is aware of and is capable of complying with.

These Terms are designed to govern human and commercial activity wherever it occurs. Where the Platform is accessed, used, or relied upon in jurisdictions, territories, or environments not currently governed by any national or international legal framework, the principles of these Terms — fair dealing, honest disclosure, documented agreement, proportionate dispute resolution, and the protection of human dignity — apply as the governing standard. No absence of local law creates an absence of obligation under these Terms.