These Buyer Terms apply to every person who places an Order on Celestial Verity. Read them before you commission your first service. They work alongside the General Terms of Use, which also apply to you in full.
These Terms supplement and do not replace the General Terms of Use. Where these Buyer Terms are silent on a matter, the General Terms of Use govern. Where there is a conflict, these Buyer Terms take precedence in relation to Buyer-specific matters.
These Buyer Terms apply to every individual or entity that registers an account on Celestial Verity for the purpose of commissioning AI services from verified Specialists. The platform is operated by Celestial AI Agents Ltd (Company No. 16511006), trading as Celestial Verity, at celestialverity.com.
You become subject to these Buyer Terms at the point you register an account. Acceptance is confirmed when you tick the acceptance checkbox at registration. These Terms apply to every Order you place on the Platform and remain in force for the full duration of your account.
You may be a Consumer — an individual acting for purposes wholly or mainly outside your trade, business, or profession — or a Business Buyer. Some provisions of these Terms apply only to Consumers and some obligations apply only to Business Buyers. Both are clearly marked. Section 15 addresses Business Buyer obligations specifically.
In plain terms. If you buy services on this platform, these Terms apply to you from the moment you register. Read them before you place your first Order.
Celestial Verity is a curated marketplace connecting Buyers with verified AI Specialists. Understanding how it works is important before you commission any service.
There is no fixed-price catalogue checkout on this Platform. Every Order begins with a conversation. You message a Specialist, describe what you need, and the Specialist sends you a Custom Offer — a formal proposal setting out the exact scope of work, the price, the delivery date, and the number of revisions included. You review it, and if you agree, you accept it at checkout. Payment is taken at the point of acceptance. Your Order is placed. Work begins.
This model exists to protect you. You see the full terms of every engagement before a single penny leaves your account. There are no surprises at delivery because every element of the delivery was agreed before you paid.
Every conversation with a Specialist, every Custom Offer received and accepted, every delivery, and every revision request happens through the Platform's messaging inbox. The inbox is the record of your engagement. It is the evidence base for any dispute. Nothing agreed outside the inbox has legal weight under these Terms. Do not conduct Platform business outside the Platform's inbox.
You must never pay a Specialist directly outside the Platform — by bank transfer, by cash, by any payment app, or by any other method — for any service that originated as an enquiry on this Platform. Off-platform payments strip you of every protection these Terms provide: the dispute process, the IP assignment, the Order Record, and the Platform's involvement in any problem that arises. Any off-platform transaction is a breach of these Terms and the General Terms of Use.
For the purposes of payment processing and consumer protection law, Celestial AI Agents Ltd is the seller of record on every transaction. Your payment goes to Stripe and is then transferred to the Specialist via Stripe Connect. The Platform does not hold your funds at any point after payment is confirmed — they are transferred directly through Stripe's infrastructure.
You must be 18 or older to register an account. By registering, you confirm that you are 18 or older and that you have the legal capacity to enter into a binding contract. If you are registering on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to these Terms.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify the Platform immediately at support@celestialverity.com if you believe your account has been accessed without your authorisation. The Platform is not liable for any loss arising from unauthorised access to your account where you have not notified us promptly.
You may hold one Buyer account and one Specialist account simultaneously. You may not hold multiple Buyer accounts or use another person's account. Creating multiple accounts to circumvent a suspension or termination is a material breach of these Terms.
You must provide accurate and complete information at registration and keep it current. Providing false information — including a false name, false contact details, or false business status — is a material breach of these Terms.
The Custom Offer is the foundation of every Order on this Platform. Understanding each step protects your interests.
Before sending you a Custom Offer, the Specialist must send you a Pre-Offer Disclosure Message through the inbox. This message discloses: the specific scope of work they are proposing; the price they intend to charge; the delivery date; any AI Tool they intend to use in producing your Deliverable; and links to the General Terms of Use and these Buyer Terms. You should read everything in the Pre-Offer Disclosure Message before accepting the Custom Offer that follows.
A Custom Offer must contain as a minimum: the exact scope of work; the total price in GBP; the delivery date; the number of revisions included; and disclosure of any AI Tool to be used. Before accepting, check each of these elements carefully. Once you accept a Custom Offer, it is binding. You cannot change the scope, price, or delivery date after acceptance without the Specialist's agreement through the inbox.
When you accept a Custom Offer at checkout and payment is successfully processed, an Order is formed. This is the moment of contract formation. The Custom Offer defines the binding terms of that Order. You are committing to the scope, price, and delivery timeline stated in the Custom Offer.
You must provide the Specialist with a clear, complete, and accurate brief before accepting a Custom Offer. A brief that is incomplete, unclear, or materially changes after the Custom Offer is accepted may result in the Deliverable not meeting your expectations through no fault of the Specialist. The Specialist's obligations are to deliver what the Custom Offer says — not what you intended but did not state. If your requirements change after an Order is placed, contact the Specialist through the inbox to agree a change through a new or amended Custom Offer.
A Custom Offer expires 7 calendar days after it is sent if not accepted. There is no obligation on you to accept any Custom Offer. You may request a revised offer or choose not to proceed at any point before acceptance.
Payment is taken at the point you accept a Custom Offer at checkout. All amounts are in GBP. The total amount you pay at checkout is the Custom Offer price plus the Platform Service Fee.
A Platform Service Fee is charged to you at checkout. It is the Platform's sole revenue from each transaction and is charged in addition to the Specialist's Custom Offer price. The fee is: £3.99 on Orders under £50; £4.99 on Orders between £50 and £100; and £5.99 on Orders over £100. No VAT is currently charged on the Platform Service Fee. The Platform Service Fee is displayed before you confirm payment so you can see the total before you commit.
The Platform Service Fee is not deducted from the Specialist's Custom Offer price. The Specialist receives the full amount they quoted. The Platform Service Fee is additional and paid entirely by you.
Payments are processed by Stripe, Inc. Your card details are never seen or stored by Celestial Verity — they are processed directly by Stripe in accordance with Stripe's PCI DSS compliance standards. By paying, you agree to Stripe's terms of service and privacy policy in addition to these Terms.
Initiating a chargeback with your bank or card provider outside the Platform's dispute process is a breach of these Terms where the Platform's dispute process was available to you and you did not use it. The Platform will submit the Order Record, inbox thread, and Custom Offer to Stripe in response to any chargeback, and will defend the Specialist's position using this evidence. Where a chargeback is upheld against us, you may be liable to the Platform for the amount of the chargeback plus any associated fees. A chargeback does not constitute a valid exercise of your statutory cancellation or refund rights — those rights are set out in Sections 7 and 8.
The Specialist delivers your Deliverable through the Platform's messaging inbox by the delivery date stated in the Custom Offer. Delivery through any other channel does not constitute valid delivery under these Terms. When delivery arrives, you should check it against the scope agreed in the Custom Offer.
You have 5 calendar days from delivery to: (a) accept the Deliverable; (b) request a revision within the revision allowance stated in the Custom Offer; or (c) raise a dispute under Section 8. If you take none of these actions within 5 calendar days, the Order is deemed complete and the Specialist's delivery obligations are discharged. The Specialist's payout is then processed by Stripe.
You are entitled to the number of revisions stated in the Custom Offer. A revision request must be within the original agreed scope. You cannot use a revision request to expand the scope of the Order. A request that substantially changes or adds to the original scope is a new scope of work and may be the subject of a new Custom Offer from the Specialist.
A Specialist may request a delivery extension before the original delivery date passes. Where an extension is requested, you have 24 hours to decline it. If you do not respond within 24 hours, the extension is automatically granted. You should check your Platform notifications and email during active Orders. An extension does not affect your right to raise a dispute or exercise your statutory cancellation rights — it only extends the time for delivery.
Where a Specialist fails to deliver by the delivery date and has not submitted a valid extension request, you may raise a dispute under Section 8. The Platform will treat a Specialist's failure to deliver as a ground for refund. Where the Platform determines that non-delivery was the Specialist's fault, you will receive a full refund of the Custom Offer price. The Platform Service Fee refund position on non-delivery is set out in Section 8.
If you are a Consumer, you have statutory rights that cannot be excluded or limited by these Terms. These rights exist under UK consumer protection law and apply to every Order you place on this Platform.
Your statutory rights are protected in full. Nothing in these Terms, the General Terms of Use, or the Specialist Terms removes, limits, or qualifies any right you have as a Consumer under UK law. Where any provision of these Terms conflicts with your statutory rights, your statutory rights prevail.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an Order within 14 calendar days of placing it without giving any reason. This is your right to change your mind. However, where you have expressly requested that the Specialist begin work during the 14-day cancellation period — which you do by accepting the Custom Offer and checking the cancellation acknowledgement box at checkout — your right to cancel is lost once the service is fully performed (i.e. the Deliverable is complete and delivered). If the service is partly performed, you may cancel but may be charged for the proportion of the service completed. The cancellation acknowledgement at checkout makes this arrangement explicit and lawful.
Under the Consumer Rights Act 2015, the service provided by the Specialist must be performed with reasonable care and skill, within a reasonable time (where no specific delivery date is agreed), and for a reasonable price (where no specific price is agreed). Where a Specialist's Deliverable does not meet this standard, you have the right to have it repeated or completed for no additional charge, or if that is not possible or not done within a reasonable time, to receive a price reduction or a full or partial refund.
To exercise your right to cancel within 14 days, contact support@celestialverity.com clearly stating you wish to cancel the Order and the Order reference number. To exercise your right to a remedy under the Consumer Rights Act 2015 where a service does not meet the required standard, contact support@celestialverity.com or use the dispute process in Section 8. The dispute process and your statutory rights work alongside each other — using the dispute process does not waive your statutory rights.
The 5-calendar-day review period described in Section 6.2 runs alongside your 14-day statutory cancellation right — it does not shorten it. An Order being deemed complete after 5 days discharges the Specialist's delivery obligations. It does not waive any statutory right you have not yet exercised. If you are a Consumer, you retain your cancellation right until 14 days have elapsed from the point of Order formation, regardless of whether the Order has been deemed complete.
The Platform operates a fair, structured dispute process. It is described in full in the General Terms of Use Section 33. This Section summarises how it works from your perspective as a Buyer and sets out the refund positions.
To raise a dispute, email support@celestialverity.com with the subject line "Dispute — [Order Reference]". Include: your Order reference; the nature of the dispute; and any relevant material from the inbox. You do not need to submit formal evidence — the Platform will review the full inbox thread as the primary evidence base for every dispute.
When a dispute is raised, a member of the Celestial Verity team reads the relevant inbox thread in full. They then use an AI system to analyse the thread and produce a finding. The team member reviews the AI's finding and issues the Platform's written determination to both parties. The Platform aims to acknowledge disputes within 2 Business Days and issue a determination within 10 Business Days. For complex disputes, this may be extended by up to 10 additional Business Days with notice to both parties. Every determination is made by a human being, not by automated decision alone.
Non-delivery: Where the Platform determines that the Specialist failed to deliver without a valid extension request, you receive a full refund of the Custom Offer price. The Platform Service Fee is also refunded where the Platform is satisfied the non-delivery was entirely the Specialist's fault.
Non-conforming delivery: Where the Deliverable does not conform to the scope agreed in the Custom Offer and the Specialist has exhausted their revision allowance without resolving the non-conformity, you may receive a full or partial refund of the Custom Offer price. The Platform's determination sets out the proportion of the price refundable based on the extent of the non-conformity.
Welfare withdrawal: Where a Specialist withdraws from an Order on welfare grounds under the Specialist Terms Section 14, you receive a full refund of the Custom Offer price and the Platform Service Fee.
Platform fault: Where a refund arises from a fault by the Platform itself, both the Custom Offer price and the Platform Service Fee are refundable.
Disputes found in Specialist's favour: Where the Platform's determination finds that the Specialist fulfilled their obligations under the Custom Offer, no refund is issued. You retain the Deliverable.
The Platform Service Fee is non-refundable except in the specific circumstances described in Section 8.3. It is not refundable where a dispute is raised but determined in the Specialist's favour, or where you exercise your statutory cancellation right after the Specialist has begun work at your request.
Where a dispute is determined in your favour after the Specialist has already received their payout, the Platform will issue a Report of Findings setting out the determination. The Report of Findings is for your independent use — for example, in pursuing the Specialist through alternative dispute resolution or legal proceedings. The Platform's obligation to process a refund from already-transferred funds is limited to the position described in General Terms Section 33.
You must raise a dispute within 14 calendar days of Order completion (i.e. within 14 days of the 5-day review period ending) or within 14 calendar days of the delivery date where no Deliverable was received. Disputes raised outside these periods will be considered at the Platform's discretion but are not guaranteed to be reviewed.
When your Order completes and payment has been received by the Specialist, intellectual property in the Deliverable transfers to you automatically under the IP Assignment Standard. You do not need to take any additional steps — the assignment happens by architecture.
On Order completion, you receive all intellectual property rights in the specific Deliverable produced for your Order — to the extent the Specialist holds those rights. This includes copyright, database rights, and any other intellectual property that subsists in the Deliverable as produced for this engagement.
The assignment transfers only the specific Deliverable. It does not transfer the Specialist's underlying skills, tools, methods, pre-existing frameworks, training data, or any IP they held before the engagement. The Specialist retains the right to produce similar work for other clients using the same methods and skills — they have only assigned this specific Deliverable, not a monopoly on their capabilities.
Where a Deliverable contains AI-generated content, the Specialist is required to disclose this in their Custom Offer. The copyright status of AI-generated works continues to evolve across jurisdictions. The Specialist assigns to you what rights they hold — not rights they do not hold. Where the copyright status of AI-generated elements is uncertain, the Specialist must inform you of this uncertainty before the Order is placed. You should factor this into your commissioning decisions, particularly where you need certainty of ownership for commercial use.
By default, the Specialist may display your completed Deliverable in their portfolio on the Platform as a reference of their work. If you do not want the Specialist to display your Deliverable, you must state this objection in writing through the inbox before accepting the Custom Offer. Once you have objected, the Specialist is prohibited from displaying the Deliverable. If confidentiality of your Deliverable is important to you, raise it in the inbox before the Custom Offer is accepted.
You are responsible for ensuring that your use of the Deliverable complies with all applicable law. This includes: not using AI-generated content in ways that infringe third-party rights; complying with any platform terms that restrict AI-generated content; and ensuring that any commercial use of the Deliverable is lawful in your jurisdiction. The Platform and the Specialist are not liable for how you use the Deliverable after it has been delivered and IP has transferred.
You must not use any Deliverable received through this Platform, or any Specialist's communications received through the inbox, to train, fine-tune, or improve any AI model — whether for your own use, for a third party's use, or for any commercial purpose. The inbox is not your training data. The Deliverable is produced for the purpose specified in the Custom Offer — not for any purpose beyond that scope.
The quality of what you receive depends substantially on the quality of what you brief. You are responsible for providing a brief that is complete, accurate, and unambiguous before accepting a Custom Offer. Where a Deliverable does not meet your expectations because your brief was incomplete or unclear, this is not a ground for a dispute or refund unless the Specialist also failed to meet the standards described in the Custom Offer.
You must not commission any service that is unlawful in England and Wales, in your jurisdiction, or in the Specialist's jurisdiction to the extent you are aware of it. You must not submit briefs that contain, request, or facilitate: illegal content of any kind; content that infringes third-party intellectual property rights; content prohibited under the General Terms of Use Section 15; or any content described in the child protection provisions of General Terms Section 30. The Platform and the Specialist are not liable for consequences arising from a brief that is unlawful or that misrepresents the intended use of the Deliverable.
Where your brief contains personal data about third parties — for example, information about your own customers, employees, or users — you may be acting as a data controller in respect of that data. You must not include third-party personal data in a brief without a lawful basis for sharing it. If you are a Business Buyer and intend to include third-party personal data in your brief, you should request a Data Processing Agreement from the Platform before submitting the brief. See Section 15 and the Privacy Policy at celestialverity.com/privacypolicy for full details.
Where a Specialist shares their methods, tools, workflows, or proprietary approaches with you during an Order or in pre-Order communications, that information is confidential to the Specialist. You must not disclose, reproduce, or use that information beyond what is necessary to make use of the Deliverable you have commissioned. This obligation survives Order completion.
The General Terms of Use Section 15 sets out the full prohibited conduct list. All of it applies to you. This Section sets out conduct standards that apply specifically to Buyers.
You must communicate professionally with Specialists through the Platform's inbox. Professional communication means: being clear and honest about your requirements; responding to Specialist messages within a reasonable time; raising concerns through the inbox rather than abandoning an Order; and treating Specialists with respect regardless of the nature of your brief.
You must not send messages that are abusive, threatening, harassing, sexually explicit without the Specialist's prior consent, or that are designed to pressure, coerce, or intimidate a Specialist. Abusive conduct is a material breach of these Terms and the General Terms of Use and may result in immediate suspension or termination of your account, cancellation of any active Orders, and a full refund to you of amounts paid but not yet transferred to the Specialist.
You must not share, request, or attempt to communicate any contact information — including email addresses, phone numbers, social media handles, or any coded or disguised form of the above — through the Platform's messaging inbox or any other part of the Platform. The full contact information policy is set out in General Terms Section 31.5. A single breach is a material breach of these Terms.
You must not attempt to engage a Specialist outside the Platform for any service that originated as a Platform enquiry or that falls within the scope of their Service Listing. Off-platform solicitation strips both parties of every protection the Platform provides and is a breach of these Terms and the General Terms of Use.
You must not offer any incentive to a Specialist to prevent or amend a negative review, threaten consequences in connection with a review, or submit a review that does not reflect your genuine experience of the Order. Review manipulation under the Digital Markets, Competition and Consumers Act 2024 is a breach of these Terms and may result in termination of your account.
Every Specialist on this Platform has passed a portfolio review conducted by the Celestial Verity team before their listing went live. Verified Specialist status means this. It does not mean more than this.
VERIFIED SPECIALIST status confirms portfolio review by Celestial Verity. It does not constitute an endorsement of the Specialist's skills for your specific requirements, a guarantee of the quality of any future Deliverable, or a warranty that the Specialist will meet your individual standards. You should review each Specialist's portfolio, level, and any available feedback before commissioning work.
Specialists are assigned to one of three levels by the Platform: Professional (all verified Specialists), Expert (awarded by the Platform based on delivery history and feedback), and Elite (the highest designation, awarded at the Platform's sole discretion). Level criteria are indicative and not guaranteed thresholds. The Platform publishes indicative level criteria in the Specialist Information document at celestialverity.com. Higher levels are a signal of demonstrated delivery history on this Platform — not a guarantee of any specific outcome for your Order.
You are responsible for your own assessment of whether a Specialist is suitable for your specific requirements before commissioning work. The Custom Offer process gives you the opportunity to discuss your requirements, review the Specialist's proposed approach, and ask questions before you commit. Use it. The Pre-Offer Disclosure Message and the inbox conversation before acceptance are your opportunity to ensure you and the Specialist are aligned before any money changes hands.
Where the Platform operates a review and rating system, you are encouraged to leave an honest review of your Order experience. Reviews contribute to the Specialist level assessment and help other Buyers make informed decisions.
Reviews must: reflect your genuine experience of the specific Order; be submitted within a reasonable time of Order completion; not contain contact information of any kind; not be submitted in exchange for any incentive from the Specialist; and comply with the General Terms of Use Section 15.
You have the right to leave a negative review where your Order experience was genuinely negative. The Platform will not suppress, remove, or deprioritise a negative review except where it breaches these Terms (for example, where it contains contact information or is demonstrably false). A Specialist cannot require you to remove or amend a negative review. If a Specialist pressures you in connection with a review, report it to support@celestialverity.com immediately.
Submitting a false review — whether positive or negative — that does not reflect a genuine Order experience is prohibited under the Digital Markets, Competition and Consumers Act 2024 and constitutes a breach of these Terms. This applies to reviews submitted by you, by your associates, or by any third party acting at your direction.
The Platform's full data processing practices are set out in the Privacy Policy at celestialverity.com/privacypolicy. This Section covers data protection matters specific to your role as a Buyer.
The Platform processes your personal data as a Buyer in accordance with the Privacy Policy. Your rights under the UK GDPR — including access, rectification, erasure, portability, and the right to object — apply in full. Contact support@celestialverity.com to exercise any of these rights.
The content of your inbox conversations with Specialists — including your briefs, Order materials, and any personal information you share — is stored as part of the Order Record. Platform administrators may access inbox threads only for the four purposes described in General Terms Section 31.4: dispute resolution, safeguarding, Terms breach investigation, and legal compliance. Your inbox content is never used to train AI models. See General Terms Section 34.5 and the Privacy Policy.
When you send a brief through the inbox, the Specialist you are communicating with sees it. Do not include sensitive personal data — your own or anyone else's — in a brief unless you have a lawful basis for sharing it and have taken appropriate steps as described in Section 10.3. The Platform is not responsible for how a Specialist handles information you share with them through the inbox beyond the obligations imposed on Specialists under the Specialist Terms and General Terms of Use.
This Section applies to you if you are a Business Buyer — a Buyer acting in the course of a trade, business, craft, or profession. If you are a Consumer, this Section does not apply to you.
Business Buyers do not have the statutory cancellation rights described in Section 7.1 under the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 service standards in Section 7.2 apply in modified form to Business Buyers under general contract law — the implied term is that services be performed with reasonable care and skill, but the remedies available and the timeframes for raising claims differ. Business Buyers should seek independent legal advice if uncertain about their rights in respect of any specific Order.
Where you intend to include personal data about third parties — for example, your own customers' data — in a brief or Order material, you must request a Data Processing Agreement (DPA) from the Platform before submitting that brief. Under UK GDPR Article 28, the DPA must be in place before the Platform begins processing that personal data on your behalf. Request a DPA at support@celestialverity.com. The Platform will provide one within 10 Business Days. If you are uncertain whether your brief contains personal data within the meaning of the UK GDPR, seek independent legal advice before submitting it.
Where you are a UK business and you engage a Specialist through this Platform, you are the engager for the purposes of the off-payroll working rules under Chapter 10 of the Income Tax (Earnings and Pensions) Act 2003 (as amended by the Finance Act 2021). You are responsible for making your own IR35 status determination in respect of any engagement where those rules apply. The Platform is an intermediary marketplace and is not the engager. Seek independent tax advice if you are uncertain about your IR35 obligations.
The Platform is not currently registered for VAT. No VAT is charged on the Platform Service Fee. Where you are a VAT-registered business and the Specialist is based outside the UK, the reverse charge mechanism may apply to the Custom Offer price — this is a matter between you and your tax authority. The Platform does not provide tax advice. Seek independent advice if you are uncertain about VAT treatment on any Order.
The liability cap in General Terms Section 19 applies to Business Buyers. The Consumer protections that disapply or modify certain liability limitations under the Consumer Rights Act 2015 do not apply to Business Buyers. Business Buyers contract on the basis of these Terms as negotiated commercial terms, subject to the Unfair Contract Terms Act 1977 reasonableness test.
The Platform's full liability position is set out in the General Terms of Use Section 19. This Section summarises the key points as they apply to Buyers.
The Platform's aggregate liability to you for all claims in any 12-month period is capped at the lesser of: (a) the total Platform Service Fees you have paid in the 12 months preceding the claim; or (b) £500. This cap applies to all claims in aggregate and is subject to the floor that the cap will not be less than the Platform Service Fee paid in respect of the specific Order the claim arises from. The cap does not apply to: the Platform's fraud or fraudulent misrepresentation; death or personal injury caused by the Platform's negligence; or any liability that cannot be excluded under applicable law.
The Platform is not liable for the acts or omissions of Specialists in performing their services. Specialists are independent contractors. Where a Specialist fails to deliver, delivers non-conforming work, or breaches their obligations, your primary remedy is through the Platform's dispute process. The Platform will take appropriate action against Specialists who breach their obligations — but the Platform is not itself liable for the Specialist's breach.
The Platform is not liable for: loss of profit, loss of revenue, or loss of business opportunity arising from an Order, even if the Platform was advised of the possibility of such loss; loss caused by your failure to provide an accurate brief; loss caused by your failure to review the Deliverable within the 5-day review period; or loss arising from your use of the Deliverable after delivery. These exclusions apply to the fullest extent permitted by law.
If you are a Consumer, none of the liability limitations in this Section remove or reduce any statutory right you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation. Where any limitation in this Section conflicts with your statutory rights as a Consumer, your statutory rights prevail.
The Platform may update these Buyer Terms where required by law, where the Platform's operating practices change, where new features or Consumer protections are introduced, or where clarification or correction is needed.
Where a change reduces your rights or materially affects your obligations as a Buyer — and particularly where you are a Consumer — the Platform will give you at least 30 days' notice by email before the change takes effect. You will have the right to close your account before the change takes effect. For other changes, at least 14 days' notice will be given. Continued use of your account after the effective date of any change constitutes acknowledgement of the updated Terms. It does not waive any of your statutory rights as a Consumer.
These Buyer Terms are governed by the laws of England and Wales. Any dispute that is not resolved through the Platform's dispute process shall be subject to the non-exclusive jurisdiction of the courts of England and Wales — non-exclusive because, if you are a Consumer, you also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms removes that right.
If you are a Consumer and wish to use alternative dispute resolution before going to court, the Platform will provide details of an approved ADR scheme on request. You also have the right to use the EU Online Dispute Resolution platform where applicable.
These Terms are published in English. The English language version is the authoritative version for all legal purposes. If any provision of these Buyer Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
Honest terms. Every order. Every Buyer. Every time.